Warranty

WARRANTY POLICY

The manufacturer (not the Seller) guarantees that the products sold hereunder shall be free from material or workmanship defects as per the manufacturer’s standard warranty. The manufacturer’s warranty is the sole and complete warranty applicable to the products supplied by the Seller. The Seller does not provide any warranty, guarantee, or representation of any kind. Any warranties by or against the Seller, including but not limited to merchantability and fitness for a particular purpose, whether expressed, implied, or arising by law, trade usage, or course of dealing, are explicitly disclaimed. In particular, the Buyer waives any warranty claims against the Seller for hidden defects.

Products that have been designed or manufactured entirely or partially based on the Buyer’s specifications do not fall under any warranty coverage.
The Seller assigns to the Buyer any warranty claims it holds against the manufacturer concerning the products sold. If available, a copy of the manufacturer’s written warranty is typically provided before or at the time of delivery. However, if the Buyer has not received a copy of the written warranty, the Seller will, upon request, obtain and forward a copy to the Buyer.

LIMITATION OF REMEDY

The Seller’s liability concerning the items sold under this contract shall be strictly limited to one of the following remedies, at the Seller’s sole discretion:

1. Arrangement for repair
2. Replacement of parts or components
3. Replacement of the product (or an equivalent item)
4. Refund of the Buyer’s purchase amount

Under no circumstances shall the Seller be responsible for any incidental, consequential, or special damages, including but not limited to loss of profits arising from or related to this contract, the sold or delivered goods, or any other associated circumstances.

TERMS THE BUYER SHOULD BE AWARE OF:

• The manufacturer’s warranty generally applies based on an estimated lifespan of 50,000 hours for LED fixtures and includes a 2 to 5-year limited warranty for the Buyer under normal usage conditions.
• Some selected models may have a 6-year warranty, which will be specifically mentioned on the website.
• The manufacturer typically provides replacement components for defects occurring under normal use within five years of the manufacturing date.
• The manufacturer is generally responsible for providing the necessary part for repairs, while the Buyer may need to cover freight costs for returning faulty components and receiving replacements.

RECOMMENDED OPERATING HOURS FOR LED FIXTURES:

• Suggested daily operation: 10-12 hours per day.
• If the product is used for extended hours beyond the recommended range, the warranty period may be reduced to three years.
• If used 24 hours a day, the warranty may be limited to one year.

PRODUCTS COVERED UNDER WARRANTY:

This limited manufacturer’s warranty covers most LED lighting products, including:

• LED Commercial Downlights
• LED Canopy Lights
• LED Wall Pack Lights
• LED Troffer Lights
• LED Vapor-tight Fixtures
• LED Panel Lights
• LED High Bay Lights
• LED Dusk-to-Dawn Street Lights
• LED Linear High Bay Lights
• LED Flood Lights
• LED Area Lights

WARRANTY CLAIM REQUIREMENTS:

To process a warranty claim, the Buyer may need to provide:

• Photos or other proof of the defect
• Details of the issue for review and analysis
• If damage is detected upon delivery, the Buyer must document the damage on the Bill of Lading and sign it accordingly

WARRANTY VOID CONDITIONS:

The warranty will not be applicable if failure is caused by:

• Abnormal, excessive, or improper usage conditions
• Power surges due to lightning or other electrical issues
• Incorrect installation
• Installation in environments where temperatures exceed the recommended limits
• Use in completely enclosed or sealed fixtures

ADDITIONAL INFORMATION:

• If fixtures are installed outside the UAE, additional documentation may be required.
• Nexora Dynamic LLC is not responsible for shipping or transportation costs.
• Neither Nexora Dynamic LLC nor the manufacturer will compensate for additional expenses, including labor, equipment rental, lost earnings, or any costs related to the removal, installation, or reinstallation of products or components, even if the product is ultimately deemed defective.